1. What payment methods do you accept?
We accept the following payment methods:
- Credit Card (with a 3% processing fee for US orders)
- PayPal (with a 3.5% processing fee)
- Cash (In-person pick-up only)
2. How long will it take to receive my order?
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Delivery times may vary depending on your location and the shipping method selected.
3. Can I change or cancel my order?
Once an order is placed, it is processed immediately to ensure fast shipping. If you need to make any changes or cancel your order, please contact us as soon as possible. If the order has already been processed, we may not be able to make changes, but we will do our best to accommodate your request.
4. Do you offer international shipping?
Currently, we only offer shipping within the United States.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to follow your package’s progress online.
6. Can I return or exchange an item?
Yes, we accept returns within 30 days of purchase. The item must be in original condition and packaging. Please visit our Return Policy page for more details.
7. What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience! Please contact us immediately if you receive a damaged or incorrect item, and we will arrange for a return or exchange at no additional cost to you.
8. Do you sell used products?
Yes, we offer used products in like-new condition. These items are carefully inspected, cleaned, and tested to ensure they meet our quality standards. Any product labeled as “used” is in excellent working condition, but it may show slight signs of wear.
9. How do I know if a used product is right for me?
We provide detailed descriptions and photos for each used product to help you make an informed decision. If you have any questions about a specific item, feel free to contact us, and we’ll be happy to assist you.
10. Do you offer gift cards?
At this time, we do not offer gift cards, but we are working on providing this option in the future.
11. How do I contact customer support?
You can reach us via email at info@clgdistributors.com. We are happy to assist you with any questions or concerns!
12. Are there any additional fees for payments?
Certain payment methods may incur a small processing fee (such as PayPal or credit card payments). Please review the details during checkout.